Monday 27 August 2012

Northern Rivers Social Development Council launches survey on the impact of Tesltra closure


Northern Rivers Social Development Council invitation to residents and businesses:

Please complete the Northern Rivers Social Development Council telecommunications survey.

This survey has been prompted by Telstra’s decision to close the Goonellabah call centre. This closure comes on the back of the recent closure of Telstra’s Grafton call centre.

Information gathered from the survey will be used to help inform the debate around the future of Telstra in the Northern Rivers; and to help our community to lobby for the jobs to stay in the region; and to come up with other solutions.

We need as many people, businesses and organisations to fill this survey out as possible. Please complete the survey and forward the survey link to other people and organisations within the region.

Participation in the survey will take no more than 5 minutes and is confidential.
The survey can be accessed via the following link:


We want to find out how much income Telstra earns from business and individuals in our region; whether these customers are concerned by Telstra’s decision to close the Goonellabah call centre; if so, are they considering a shift to another provider; and whether there are issues, concerns or barriers that prevent people from changing providers. We are also interested in seeing whether there is a critical mass of people and organisations that are willing to back a local provider.

There is a strong link between economic opportunity, jobs and community wellbeing across our region. NRSDC has become increasingly concerned about the impact on our region of the withdrawal of major employers, both in government and the private sector, from our towns and cities. We believe that it is important for organisations that earn significant income from our region contribute back to the community. We also need to ensure that proper support is provided to manage the long term social impact of these job cuts.

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